DreamCloud Sleep Reviews

DreamCloud offers a range of sleep products, including bases, pillows, bedding, and more. The company's flagship product is the DreamCloud Mattress, a luxury hybrid mattress known for its premium materials, quality craftsmanship, and an Everlong Warranty. The DreamCloud Mattress is highly rated for its excellent build quality, a 365-night trial period, and a lifetime warranty. It is particularly praised for alleviating back and hip pain and for its cooling properties. However, it may be too firm for lighter sleepers. In addition to the DreamCloud Mattress, the company also sells the DreamCloud Premier Mattress and DreamCloud Premier Rest. These are hybrid models that use memory foam, polyfoam, and pocketed coils. DreamCloud also offers bundles for customers looking for a complete sleep solution, with savings of up to 25% off.

DreamCloud Sleep accepts payments through credit card and PayPal. If a payment is late or if the offered payment method cannot be processed, the account may be suspended or terminated. It's important to ensure that the payment method is valid and can be processed to avoid any disruptions to the service. Please note that all fees are in Canadian Dollars unless another currency is explicitly stated. If a refund is necessary, it will be processed to the original payment method. For example, an order was refunded for a total of $1081.41 to the original payment method. It's recommended to review the terms of use and payment policies on the DreamCloud Sleep website for more detailed information.

DreamCloud Sleep offers a 365-night trial for their mattresses. If a customer is not satisfied within this period, they can contact the company via phone or email to arrange for the mattress to be returned. The full amount of the purchase will be refunded. The return policy is valid only for the original purchaser from the original purchase date of the mattress and is non-transferable. The mattress must be in its original packaging and must be physically located in the contiguous United States, Alaska, and Hawaii to be eligible for return.

In terms of shipping, DreamCloud includes free delivery. However, there is a $150 shipping charge to Alaska and Hawaii. A white-glove service is available at an additional cost of $149, which includes in-room setup and removal of the packaging. In the 10th year and beyond of the warranty period, the customer will be responsible for a $50 shipping fee, each way, associated with shipping replaced or repaired mattresses. This fee will be waived upon confirmation of a defect in materials or workmanship.